Full-time | Overseas Sales/Account Manager in Shenzhen
Host Company
Every eCommerce business, dropshipper, or online marketplace is looking for the best products and the lowest prices to maximize their customer satisfaction. However, with physical and virtual barriers, it always takes time and money to find a satisfying solution.
We want to change that. As a team of cross-border eCommerce veterans, we take benefit of our decades of experience and connections in cross-border sourcing, supply chain and logistics chain management to build this platform. We would like to allows its users to get rid of the ineffective methods of traditional sellers and deliverers. With first-hand access direct to the Chinese suppliers and the infrastructure of a reliable global delivery system, you can improve your performance and decrease your costs across the board.
By utilizing our services, you’ll benefit from: quality goods, low costs, and fast, stable shipping. Our unique source at the beginning of the supply chain and advanced logistics solutions provide you products straight from the suppliers, with express shipping speed (an average of 7 days to Europe and US). And on top of that, it comes with end-to-end tracking and hassle-free refund for undelivered packages.
By putting your faith in our new platform, you’ll have access to options you didn’t know to be possible. While satisfying your customers with better service, your business’ reputation will experience steady growth into the future.
Job Responsibilities
Guide overseas customers to skillfully use the company's SaaS solutions by telephone, video conference, email, etc. to help customers grasp online sales opportunities for commodity distribution;
Design targeted solutions for customers according to their actual needs, provide best practice advice and products, help customers achieve online business growth and profitability;
Follow up the timely implementation of customer orders, timely feedback product inquiries, ensure that abnormal orders are handled in a timely and proper manner;
Based on the customer's historical performance, regularly provide customers with insightful business advice and up-to-date e-commerce industry developments;
Collect and integrate customer feedback and work with other teams (products, marketing, IT, etc.) to improve and optimize our products and services;
Maintain customer relationship, improve customer satisfaction, strengthen customer stickiness and ensure customer renewal rate.
Requirements
2 years experience in customer service and management, familiar with cross-border e-commerce industry and related knowledge, experience in e-commerce front desk D2C business platform (e.g. Shopify Plus、Magento、BigCommerce), e-commerce market (amazon, wal-mart, etc.) and/or back-office operating platform (ERP、 transportation, inventory management, OMS、WMS);
Fluent in english, speaking, reading and writing, able to communicate smoothly with foreign customers and face-to-face communication, overseas study and life experience is preferred;
Familiar with the Internet, proficient in the use of network communication tools and various office software;
Proactive, responsible and sense of ownership, with excellent customer communication and innovation skills, good pressure resistance.
To Apply
We have a placement service fee to guarantee you a full-time job in China and there will occure s service fee. For more details, please email us hi@asia-internship.com.