English Coordinating Specialist, China
Host Company Profile
The company is the world’s leading medical and travel Security Risk Services Company. It cares for clients across the globe, from more than 850 locations in 92 countries. Its expertise is unique: more than 11,000 employees are led by 1,400 doctors and 200 security specialists. Tea3ms work night and day to protect its members. It pioneers a range of preventive programmes strengthened by our in-country expertise. It delivers unrivalled emergency assistance during critical illness, accident or civil unrest. It is passionate about helping clients put Duty of Care into practice. With the company’s services, multinational corporate clients, governments and NGOs can mitigate risks for their people working remotely or overseas.
Responsibilities
Ensure incoming calls are answered promptly, appropriately and courteously.
To be the first point of contact for the customers, service providers and colleagues.
To document all matters related to each customer assistance service request.
To play the role as coordinator role in the course of service delivery to our clients.
To ensure adherence to standard Customer Service Standards and Procedures set by Company or Client.
Provide quality assistance service solutions to the customers.
Requirements
Proficient English capability, third language is an advantage;
Strong communication skill;
Available to work weekdays and weekends and able to do day and night shifts;
Computer literate (MS Outlook, Word, Excel, net portals).
Chinese and English fluent
Benefits
Great opportunity of working in an international organisation and gain valuable experience
Completion Certificate upon completion
Possible Stipend
Potential full-time job opportunity after graduation
To Apply
To apply for the program please read more details on our Internship in China page and apply via there.