To provide day-to-day delivery of high quality written and verbal Chinese or English language security and crisis management advice and consultancy services to travelers, expatriates and corporate security managers on a routine basis and in response to emergencies.
Coordinate the delivery of security services in China including the provision of advice to clients by phone and email, the activation of providers in support of clients and the evacuation of members during a crisis
Develop and maintain close interaction with clients through the provision of advice and assistance and supporting client visits to the Assistance Centre(s). Provide briefings to visitors as part of the visit program. Build confidence in clients through effective delivery and knowledge of regional threat issues
Deliver Personal Travel Security Awareness Training (PTSAT) sessions to clients in Chinese or English to ensure they are aware of the services available to them through membership and that they are appropriately prepared to travel
Deliver other types of consultancy service to clients as required
Information & Assessments
Scan for, report and escalate security or disruption issues affecting business travelers in line with global reporting thresholds and guidance from Regional Security Information Manager RSIM) and Coordinating Security Information Managers (CSIMs)
Support the development of our information services by providing input and support to the Regional Security Information Manager, CSIMs and Editors, ensuring that corresponding country and city guides are reviewed as required
On occasion and as required travel to countries of responsibility to assess current situation, local provider capabilities and expanding the existing network of contacts to further support clients
In specific circumstances, be ready to deploy at short notice as part of an Incident Management Team to support clients in crisis situations
Build and manage through SPIN a network of high quality security service providers throughout the region
Assist in the development and maintenance of APAC CONOPs
Business Development support
Assist business development through support to key client meetings and events
Translations or coordination of translation work of security reports, marketing materials, operational documentation and other information from English to Chinese and Chinese to English
Your Personal Development
Learn the approach to providing written and verbal travel advice and briefs to clients
Build thorough understanding of current events affecting regional /global business travel
Become fully conversant with and follow all systems and procedures required by the Client Liaison Director China, Regional Security Operations Manager and Regional Security Information Manager.
Required Skills and Knowledge
To apply for the program please read more details on our Internship in China page and apply via there.