Social Media Internship/Full-time Placement in Shanghai, China
Host Company Profile
The company is a cross-cultural marketing agency headquartered in Chicago. With a proven track record and familiarity in inbound tourism markets, it helps US corporations, tourist destinations, retailers and luxury brands reach Chinese customers locally and internationally.n the platform, with a gross merchandise value of over US$14 million.
Its bilingual and bicultural experts have extensive experience working with clients of all scales implementing social media, destination management, public relations, marketing, tourism promotion and local community outreach goals.
It works closely with tour operators in China and the US as well as local and international media outlets to reach Chinese customers.
Ensure incoming calls are answered promptly, appropriately and courteously.
To be the first point of contact for the customers, service providers and colleagues.
To document all matters related to each customer assistance service request.
To play the role as coordinator role in the course of service delivery to our clients.
To ensure adherence to standard Customer Service Standards and Procedures set by Company or Client.
Provide quality assistance service solutions to the customers.
Proficient English capability, third language is an advantage;
Strong communication skill;
Available to work weekdays and weekends and able to do day and night shifts;
Computer literate (MS Outlook, Word, Excel, net portals).
Chinese and English fluent
Great opportunity of working in an international organisation and gain valuable experience
Completion Certificate upon completion
Potential full-time job opportunity after graduation
To apply for the program please read more details on our Internship in China page and apply via there.